HERE TO HELP

A little help, within reach.

Email mohdabidph@gmail.com with your order number, Windows version and a short description of the issue.

Never send your full license key, payment card details, passwords or secret API keys.

My license is not accepted

Check that Dodo or Gumroad matches where you purchased. Copy the key exactly from the receipt and check your internet connection. A three PC limit means an old device may need deactivating. Email your order number if you cannot access that PC.

I reinstalled and my old notes returned

Reinstalling on the same Windows profile can reuse your local Orby settings and valid license. Those personal files are stored on your PC, not included in the installer delivered to other buyers. Back up your notes before removing local data.

Screen time looks different from another app

Orby records activity while it is running and tracking is enabled. It cannot reconstruct previous activity and is not a replacement for historical Microsoft account activity reports. Sleep, locked sessions and periods when the app is closed do not provide a complete daily history.

Media controls or battery information are missing

Start playback in a player that publishes Windows media session controls. Some apps and websites do not. Battery readings appear only when Windows reports a battery; desktop PCs often have none.

Where are my download and receipt?

Check your purchase email and spam folder. Gumroad’s View content opens your purchase files. Website orders use Dodo’s delivery. If the receipt has a key but no download, send your order number so we can check fulfillment.

Refunds and privacy requests

Email the same support address. Our refund policy explains the 14 day window. Our privacy page describes licensing records and optional connections.